Frequently asked questions
Honest answers to the questions buyers ask most often. No marketing fluff, no hand-waving.
Are Anubis and Nexus actually safe to use?
Safer than the previous generation of single-sig markets. The 2-of-3 multisig contract removes the single biggest exit-scam vector. Whether you should use them at all depends on your risk tolerance and what you are buying; that decision is yours.
Why only two markets on this directory?
Because the small markets either do not run multisig as default, do not default to Monero, or do not maintain a working mirror rotation. We track the markets that clear all three. Adding the rest would dilute the signal.
What if a mirror does not load?
Try the next mirror in the table. The Primary is behind the platform's primary anti-DDoS layer; the Backups are on different guard relays. If all three time out, hit "New Tor Circuit for this Site" in Tor Browser's menu and retry. If that fails too, the platform is dealing with an active flood; come back in twenty minutes.
How long does a Monero deposit take to credit?
From broadcast to platform credit is typically under ten minutes; from your wallet hitting send to the deposit screen showing the new balance is usually under fifteen. If a deposit sits pending for over thirty minutes, verify the transaction actually broadcast (check the wallet's sent log).
What is the buyer-side cost?
The order price plus the on-chain fee from your wallet. Neither platform charges a buyer commission. Monero on-chain fees are typically a fraction of a US cent. Bitcoin fees are not, which is one of the reasons new buyers should fund in XMR.
How does a dispute work?
Either party can open a ticket from the order page. The platform freezes the escrow, the dispute panel reads buyer evidence and vendor counter-evidence, and the panel's third multisig signature releases funds in proportion to the ruling. Published SLA on first contact is measured in hours.
What happens if I lose my account credentials?
Recovery flows exist but are friction-heavy. Save your password and 2FA setup material to a password manager from day one. The dispute panel cannot recover an account it does not have proof of ownership for.
